Run the Printer troubleshooter. Right click on Start and select Device Manager. We will assist you on?? We were unable to retrieve the list of drivers for your product. Run the built-in Printer troubleshooter to check and fix issues with Printing. Hi, Welcome to Microsoft Community. HP encountered an error while trying to scan your product.

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Short of figuring out how to do a full clean installation of Win10 on this system, is there any way to clean up the registry to remove all of laserjeg appears to be conflicting drivers? Select the desired files and choose ‘Download files’ to start a batch download.

Run the built-in Printer troubleshooter to check and fix issues with Printing. Click on the view all option on the left panel. In the search box, type troubleshooterand then click Troubleshooting. Go to the location where you had saved your downloaded setup files of the drivers and right click, then.

HP Laserjet 1320 print error after update to Win10

Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. I’m going to do a full clean install of Win10 and start over. Modify your browser’s settings to allow Javascript to execute.


I don’t see my operating system. Please post back with the status of the issue and we will be glad to assist you further. Thanks for your feedback, it helps us improve the site.

Download hp LaserJet series (DOT4USB)

The list of all available drivers for your product is shown above. Do you get any error message while using the Printer? Or, view all available drivers for your product below.

I have run the “fix” applet as suggested in the Win10 help page on printer problems. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

I suggest you to install the drivers in Compatibility mode and check if it resolves the issue.

HP Customer Support – Software and Driver Downloads

Remove selected files Download files. Please try again shortly.

If yes, then provide us the exact details? First, the error message is: No software or drivers are available for this product with the selected operating system. Thank you for your patience. How satisfied are you with this response? I suspect the problem is that I’m running it via an LPT1 connection which had worked flawlessly under Win7.


Thanks for marking this as the answer. Let HP identify any out-of-date or missing drivers and software. HP has scanned your product but currently has no suggestions for driver updates. Javascript is disabled in this browser. Then delete the non-working printer out of the Devices and Printers screen. Then Windows10 pnp somehow works properly, and another instance of the printer finally shows up next to the non-working printer.

Since the errant Laserjet printer uses LPT 1: Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Operating System – Windows 7, Windows 8, Windows 8. Solution and Diagnostic Data Collection.